A question about your size, your order or your package? Write to us — we answer.

How to reach us

Use the form on this page, or email us directly.
Customer service: sav@waityx.com
General enquiries: info@waityx.com

What to include

So we can move fast, put this straight in your message:

• your order number (it's in your confirmation email);
• the email address you used to order;
• the item and its size;
• in one sentence, what's going on.

If your item has a defect

Attach photos to your message:

• the whole piece, laid flat and well lit;
• a close-up of the defect;
• the label showing the size.

With that, we settle it right away — no back and forth.

Before you write

The answer may already be here:

• Size guide
• Shipping
• Returns & refunds
• FAQ